Data & Privacy
This Privacy Policy explains how paknew collects, uses, stores and protects your personal information. We are committed to transparency and to handling your data with the same care we apply to everything else on this platform.
paknew collects only the personal data strictly necessary to operate the platform, respond to support requests and maintain responsible-gambling safeguards. We do not collect data we do not need.
Your personal information is never sold to third parties, data brokers or marketing networks. We share data only where legally required or strictly necessary for platform operation.
You have the right to access, correct, port and request deletion of your personal data at any time. Submit a request via our support email and we will respond within the legally required timeframe.
All personal data is stored using industry-standard encryption in transit and at rest. Access to personal data is restricted to authorised personnel on a need-to-know basis.
We use cookies only for essential platform functionality and basic analytics. You can manage or disable non-essential cookies through your browser settings at any time.
Any data-related query, correction request or deletion request can be submitted to our support team directly. We aim to acknowledge all data requests within 5 business days.
This Privacy Policy (the "Policy") is issued by paknew (the "Platform", "we", "us" or "our"), the operator of the website accessible at https://paknew.cam (the "Website"). This Policy explains how paknew collects, uses, discloses, stores and protects the personal data of individuals who access or use the Website (each, a "User", "you" or "your").
paknew is an English-language online betting information and entertainment platform targeting the Pakistan market. We provide guides, odds information, account assistance and educational content relating to sports betting and live casino products. paknew is not itself a licensed gambling operator.
By accessing or using the Website, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, you must cease using the Website immediately.
This Policy applies to all personal data processed by paknew in connection with your use of the Website, including data collected through:
This Policy does not govern the data practices of the gambling operator(s) whose products are referenced on this Platform. When you register with or transact through an operator, you are subject to that operator's separate privacy policy and data-processing terms. paknew is not responsible for the data practices of any third-party operator.
For the purposes of this Policy, the following definitions apply:
When you create an account, contact support or otherwise interact with paknew, you may provide:
When you browse the Website, we automatically collect certain technical data through cookies and server logs:
In limited circumstances, paknew may receive data about you from third-party sources, including:
paknew processes your personal data for the following specific purposes, each of which is supported by a corresponding legal basis set out in Section 6:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, password, date of birth | Contract performance |
| Identity and age verification (KYC) | CNIC, passport, proof of address | Legal obligation; legitimate interest |
| Customer support and communications | Email, name, query content | Contract performance; legitimate interest |
| Fraud detection and prevention | IP address, device ID, account activity | Legitimate interest; legal obligation |
| Responsible-gambling safeguards | Account activity, self-exclusion status | Legal obligation; legitimate interest |
| Platform analytics and improvement | Anonymised usage data, cookies | Legitimate interest |
| Legal and regulatory compliance | All categories as required | Legal obligation |
paknew processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing:
paknew may share personal data with trusted third-party service providers who assist in operating the Platform, including cloud hosting providers, identity-verification services and analytics platforms. All such providers are bound by data-processing agreements requiring them to handle personal data securely and solely for the purposes specified by paknew.
Where you access gambling products through the Platform, certain personal data (including registration data and KYC documentation) may be shared with the relevant licensed operator to facilitate account opening and regulatory compliance. The operator will process this data under their own privacy policy.
paknew may disclose personal data to regulatory authorities, law enforcement agencies or courts where required to do so by applicable law, court order or regulatory directive. We will, where permitted by law, notify you of such disclosure.
paknew does not sell, rent, lease or trade your personal data to any third party for commercial purposes. This prohibition applies to all categories of personal data collected by the Platform.
paknew retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulation. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
paknew implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction or disclosure, including:
Notwithstanding the above, no method of data transmission or storage is completely secure. paknew cannot guarantee absolute security of personal data and encourages all users to use strong, unique passwords and to report any suspected unauthorised account access to [email protected] immediately.
Cookies are small text files placed on your device by the Website when you visit certain pages. They allow the Website to recognise your device, remember your preferences and collect usage data to help us improve platform performance.
You can manage or disable cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies or receive alerts before a cookie is placed. Please note that disabling strictly necessary cookies may affect the functionality of the Website. Instructions for managing cookies are available through your browser's help section.
paknew operates a global platform. Your personal data may be transferred to, stored in, or processed by service providers located in countries other than Pakistan. Where such transfers occur, paknew takes appropriate steps to ensure that your personal data receives a level of protection consistent with applicable data-protection principles, including through:
By using the Website, you acknowledge and consent to the international transfer of your personal data as described in this section.
Subject to applicable law, you have the following rights in respect of your personal data held by paknew. To exercise any of these rights, please contact us using the details set out in Section 15:
You may request a copy of the personal data paknew holds about you, along with information on how it is being processed.
You may request correction of inaccurate or incomplete personal data held about you without undue delay.
You may request deletion of your personal data where it is no longer necessary, or where you withdraw consent, subject to legal retention obligations.
You may request that paknew restricts the processing of your data in certain circumstances, such as during a dispute about its accuracy.
You may request a copy of your personal data in a structured, commonly used and machine-readable format for transfer to another service.
You may object to the processing of your personal data where paknew relies on legitimate interests as the legal basis, subject to compelling grounds.
The paknew Platform is strictly for adults aged 18 years or above, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect personal data from individuals below this age.
If paknew becomes aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has provided personal data to paknew, please contact us immediately at [email protected] (plain text — not a link).
paknew reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document. For significant changes, we may also notify registered users by email or via in-platform notification, where practicable.
Your continued use of the Website following publication of a revised Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed of how paknew handles your personal data.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact paknew using the details below. All privacy-related communications should be submitted in English.
For information about responsible-gambling tools, self-exclusion or deposit limits, please visit our dedicated Responsible Gambling page. For the full terms governing your use of the Platform, please review our Terms & Conditions.
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If anything in this Privacy Policy is unclear, or if you wish to exercise a data right, our support team is available around the clock. You can also browse our FAQ for quick answers to common questions.